Return & Exchange

Return & Exchange Policy

This Return & Exchange Policy outlines the procedures and conditions for returning or exchanging products purchased from ShamiShoes.online (“the Site,” “we,” “us,” or “our”).

1. Eligibility for Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not, we accept returns and exchanges under the following conditions:

• Time Frame: Returns and exchanges must be initiated within 7 days of the date you received the product.
• Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.
• Packaging: The item must be returned in its original packaging, including the original shoe box (undamaged) and any tags/labels still attached.
• Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email or invoice) is required.

Non-Returnable Items:

• Gift cards.
• Items marked as “Final Sale” or “Non-Returnable.”
• Products damaged due to misuse or wear and tear after delivery.

2. Return and Exchange Process

A. Initiating a Return or Exchange

To start a return or exchange, please contact us first using the contact information provided below. Do not send the item back before contacting us and receiving confirmation and instructions.

B. Inspection and Processing

1. Once your return is received and inspected, we will notify you whether your return is approved or rejected based on the eligibility criteria (Section 1).
2. For Refunds (if applicable): If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 7-10 business days).
3. For Exchanges: If you requested an exchange for a different size or product (subject to availability), we will ship the replacement item to you after the original item is approved.

3. Shipping Costs for Returns

A. Damaged or Incorrect Items

If the return is due to an error on our part (e.g., you received a wrong item, or the item was defective/damaged upon arrival), we will cover the shipping costs for the return and for sending out a replacement (if applicable).

B. Change of Mind or Size/Fit Issues

If the return or exchange is due to a change of mind, incorrect size selection by the customer, or general dissatisfaction (not due to a defect):

• The customer is responsible for paying the shipping costs for returning the item to us.
• For exchanges, the customer may also be required to pay the shipping cost for sending the replacement item.

We recommend using a trackable shipping service or purchasing shipping insurance for return shipments, as we cannot guarantee that we will receive your returned item.

4. Refunds (If Applicable)

We only offer a full refund if the item received was faulty, damaged, or incorrect, and no suitable replacement or exchange is available.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of¹ this and still have not received your refund, please contact us.

5. Contact Information

For any questions regarding your return or exchange, please contact us using the following details:

ShamiShoes.online

Last Updated: December 22, 2025